Ready payment and billing problems

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin panel.

Use this information to gear up your issue if you get a payment-related alert in your Google Admin console.

If your effect is related to a different Google service, search that product's Help Center to fix the issue.

Video: How to prepare a payment effect

How to Set up a Payment Issue in Google Workspace

Step 1: Brand sure your primary payment method is valid

The virtually common billing problem is not having a valid primary payment method for automatic payments. If we can't charge your master payment method, your account gets suspended or placed in a grace period. Afterward you prepare your primary payment method, any outstanding balance will be charged automatically.

If you make a manual payment to lift a payment failure, and then update your master payment method, you might be charged twice. If this happens, nosotros'll apply any leftover credit to your side by side payment.

  2. On the Admin console Home page, get to Billing and then Payment accounts.

  3. Next to your subscription, click View payment methods.

  4. View your payment methods. Verify i of them is ready to Main, and it'due south valid.
  5. (Optional) To avoid service interruption in the futurity, add a backup credit carte du jour for automatic payments.

If this task didn't solve your problem, continue to step 2.

Step 2: Discover a solution based on an alert

If step ane didn't solve your trouble, find your warning below.

Alarm Solution
Subscription suspended (free trial ended)
  • Gear up Google Workspace billing
  • Set up Essentials billing
Your payments profile is currently suspended Verify your account information
Subscription has been suspended by your reseller Contact your Google reseller

Subscription suspended (grace period has expired)
Account needs a working payment method
Couldn't process your terminal payment
The account is airtight
Transaction declined
Transaction declined: invalid payment method
Transaction declined: low rest

 Make a payment using:
  • Your master payment method
  • Another payment method in your billing account
  • A new payment method
If you're using an India credit or debit card:
  • Troubleshoot Bharat credit or debit cards
Carte: Expired Make a payment using:
  • The same card after y'all update it
  • Another payment method in your billing account
  • A new payment method
Card: Expiring soon Update your carte du jour details
Verification in progress Verify a newly added bank business relationship

Verify your Google Business relationship or banking company account

Verify your Google Account

If nosotros can't verify your Google Business relationship information, Google suspends your payments contour and dims the Make a payment button. Verify your information by filling out this form.

Other ways to fill out the form:

  • Click Learn More in the alert that says your payments profile is suspended.
  • Reply to the email we sent with the subject "Important Information Regarding Your Google Account." This email was sent to the email address of your payments primary contact for the domain associated with your Google Account.

Google Workspace or Deject Identity support tin can't lift your suspension in this situation. You need to fill out the account verification form. In the Email field of the course, enter an electronic mail address that's listed nether Payments contacts on the Billingand thenManage Settings page. Entering a unlike address tin can delay the response to your asking.

Let 48 hours afterwards submitting the course to receive a response.

Verify a newly added bank account

Before we tin debit a new depository financial institution account, we need to verify it'south really yours. This process and the time information technology takes depends on your location:

  • If y'all're in the U.S. or Europe exterior the UK, you lot verify the business relationship by making a examination deposit.

    This procedure tin can take up to 10 days, although it oft happens much sooner. If y'all don't go a test eolith after 5 days, check if your exam deposit failed.

  • If you're in the UK, we tin typically verify your account within an hour after y'all enter valid business relationship information in your Payment settings.

While Google is verifying your bank business relationship, you get a "Billing verification in progress" message on your Payments page in the Admin console. If you're setting up billing for the first time, your paid service won't brainstorm until your account is verified.

Note: To ensure uninterrupted service, you tin can add a credit carte du jour to apply for automated payments until your bank account is verified. Go to Add a credit carte du jour equally your primary payment method.

Set a common warning trouble

Open all   |   Close all

Pay with a new payment method

  2. On the Admin console Home page, go to Billing and then Payment accounts.

  3. At the top of the page, click Pay Now in the warning.
  4. On the Make a payment screen, click the Down pointer "" and choose an pick.
    Depending on your country/region, yous might accept 2 or more than options to choose from, such as:
    • Add together new credit or debit menu
    • Add a banking company account

    Go to Payment options in my state.

  5. Enter your account or bill of fare information.
  6. Click the Verify button if information technology displays.
  7. Click Brand A Payment.
  8. (Optional) Check the box to utilise this payment method for futurity recurring payments.
    This option sets the new banking concern account or credit card as your primary payment method.
  9. Review the payment details, and then click Confirm and then Got It.
    If you added a depository financial institution account as your primary payment method, it might take a few days for your payment to go through.

Update an expired card

Follow these steps to update an expired primary payment method and then use it to brand a payment.

To update an expired credit carte du jour that isn't your principal payment method, instead follow the steps in Update your card details.

  2. On the Admin console Home page, go to Billing and then Payment accounts.

  3. At the top of the page, click Update in the alert.
  4. On the Make a payment screen, update the card expiration engagement and security lawmaking (CVC or CVV).
  5. Click Brand A Payment.
  6. Review the payment details, then click Confirm and then Got It.

Update your card details

Follow these steps if your credit menu:

  • Is expiring soon, but hasn't all the same
  • Has expired, merely isn't your primary payment method

If your bill of fare has expired and it's your main payment method, instead follow the steps in Update an expired carte du jour.

If a credit menu in your billing business relationship is about to expire, update the card's expiration appointment in your Admin console. If its CVC or CVV number changes, update information technology too. Otherwise, we won't be able to charge your bill of fare, putting your service at risk of pause.

Note: On the screen where you update your card's expiration engagement, y'all can too update the cardholder proper noun or the menu's billing address.

  2. On the Admin panel Abode folio, go to Billing and then Payment accounts.

  3. Next to your subscription, click View payment methods.

  4. Next to the credit card you want to update, click Fix.
  5. Update the card information and save your changes.

Menu number changed?

If then, y'all tin't alter the number on the screen where you lot edit the details. Instead, add it as a new menu. So remove the quondam carte du jour from your account. Get to Remove a payment method.

I get an error message when making a payment

If y'all get an error when yous try to make a payment in the Admin console, get to Billing error messages.

I'k still having problems subsequently making a payment

If you made a payment, but you were charged twice or your account however isn't active, go to Troubleshoot problems later making a payment.

Related topics

  • Change which payment method to use
  • View and understand transactions
  • Cancel Google Workspace

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